Weather & Cancellation Policy

Your Safety Comes First

At LowCountry Coastal Excursions, safety is always our highest priority.
The lowcountry weather can change quickly, and our experienced captains continuously
monitor marine forecasts, radar, wind conditions, tides, and lightning before and during every trip.
We make every effort to operate as scheduled whenever it is safe to do so.

Please don't assume your trip has been canceled because rain is in the forecast. Unless you hear directly from LowCountry Coastal Excursions, please plan to arrive for your scheduled departure.

 

Weather Protection (Optional)

Protect your booking with optional Weather Protection for an additional 10% at the time of booking.

If LowCountry Coastal Excursions must cancel your trip due to qualifying unsafe weather, guests who purchase Weather Protection will receive a 100% refund of the trip price. The Weather Protection fee itself is non-refundable.

**The U.S. Coast Guard licensed captain makes the final determination if weather conditions are safe to operate.

Qualifying weather includes:
  • Lightning or thunderstorms
  • Tropical storm or hurricane warnings
  • Unsafe winds or sea conditions
  • U.S. Coast Guard harbor closures

Weather Protection does not apply to:
  • Light rain or passing showers
  • Cloudy, hot, or cold weather
  • Choppy but safe water conditions
  • A guest choosing not to attend
  • Seasickness

Without Weather Protection
If LowCountry Coastal Excursions cancels a trip due to qualifying unsafe weather, guests will receive a booking credit valid for 12 months instead of a refund.

Weather Protection does not allow guests to cancel or receive a refund based solely on the forecast or personal preference.
 

If  We Cancel without purchased Weather Protection:

Trips will operate as scheduled in conditions including light rain, overcast skies, cooler temperatures and passing showers.  Trips can be delayed, shortened, rescheduled or canceled by LowCountry Coastal Excursions if conditions are deemed unsafe by the captain.  Unsafe conditions include lightning, severe thunderstorms, high winds, dense fog, and others determined by the captain of your charter.

If LowCountry Coastal Excursions cancels your trip because of unsafe weather, you'll have the option to:
  • Reschedule for another available date
  • Receive a trip credit good for 12 months
  • Refunds are only available through our Weather Protection plan** or if there are unforeseen mechanical issues.

If weather changes during your trip, the captain reserves the right to decide to return to the dock for everyone's safety.

**Because your captain has already reserved the vessel, crew, fuel and departure time, trips that have already departed are generally not eligible for refunds due to changing weather conditions.

Customer Cancellation Policy

Reservations may be canceled:
  • 7 or more days before departur
    • Receive a full refund.
  • 3 to 6 days before departure
    • Receive a 50% refund.
  • Less than 72 hours before departure
    • Reservations are non-refundable.
    • No-shows and late arrivals are also non-refundable.

Running late?   Please call or text us as soon as possible and we'll do everything we can to accommodate.  Due to other guests and changing tides affecting our scheduling, we cannot guarantee delayed departures.

Shared charters cannot wait beyond 15 minutes beyond scheduled departure times.

 

Our Promise

Our goal isn't simply to cancel trips whenever rain appears in the forecast.
 
We want every guest to enjoy an amazing experience while staying safe. Our captains know these waters and make weather decisions based on real-time marine conditions, not just the weather app on a phone.

If you ever have questions before your trip, we're happy to discuss the forecast with you.
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